Agentic AI for Customer Support

Customer support
on autopilotcopilot

AI agents that understand, reason, and resolve customer inquiries end-to-end. Keep humans in control of what matters.

~70%
target resolution
<30s
response time
6+
channels
JD
Jane Doe
Online
AI Active

I'd like a refund for order #12847. The product arrived damaged.

I'm sorry to hear that! I've found your order and verified it's within our return window. I've initiated a $89.00 refund to your original payment method.

AI

Wow, that was fast! Thank you!

Resolved in 23 seconds
No human needed

Integrates with your favorite tools

Shopify Stripe Zendesk Salesforce Slack Intercom
Autonomous Resolution

AI that resolves,
not just responds

Unlike basic chatbots that deflect, Reflexify agents understand context, access your systems, and take real actions to resolve issues completely.

Process refunds & cancellations

Automatically verify eligibility and execute transactions

Update orders & subscriptions

Modify shipping, change plans, apply discounts

Troubleshoot technical issues

Diagnose problems and guide through solutions

Resolution Pipeline
1
Customer Request
"I want to cancel my subscription"
2
Intent Classification
subscription_cancellation (98%)
3
Data Retrieved
Subscription ID: SUB-4821 from Stripe
4
Executing Action
Cancelling subscription via Stripe API...
5
Send Confirmation
Waiting...
Processing autonomously
Target: 70% resolution
Autonomy Control
OFF
Human Only
AI completely disabled
DRAFT
AI Suggests
Human writes, AI assists
ASSIST
AI + Approval
AI acts, human approves
AUTO
Full Autopilot
AI handles everything
Human AI
Human-in-the-Loop

You decide how much
control AI gets

Graduated autonomy lets you build trust incrementally. Start with AI suggestions, then expand to full autopilot as confidence grows.

Per-intent controls

Set different autonomy levels for refunds vs. technical support

Safety guardrails

Set spending limits, require approval for VIP customers

Progressive automation

AI earns more autonomy as it proves accuracy

Transparent Reasoning

See why AI made
every decision

No black boxes. Every AI action comes with a complete reasoning chain showing data used, rules applied, and confidence scores.

Full audit trail

Every decision logged with timestamp and data sources

Confidence scores

Know exactly how certain AI is about each conclusion

Policy traceability

See which business rules influenced each decision

AI Reasoning Chain
87% confidence
DETECTION 1.2s
Identified refund request
Intent: refund_request (94%)
DATA FETCH 0.8s
Retrieved order #12847
Source: Shopify API
POLICY CHECK 0.3s
Within 30-day window
Rule: refund_policy_standard
DECISION 87% confidence
Approve $89.00 refund
Action: process_refund
Chat
Email
SMS
Voice
Messenger
Instagram
Unified Inbox 12 active
SM
Sarah Miller 2m ago

Can I change my shipping address?

Order change AI handling
JC
James Chen 15m ago

Re: Invoice #4521 - Payment question

Billing Needs review
ER
Emily Ross 32m ago

Where's my package? Order #8847

Shipping Resolved
MK
Mike Kim 1h ago

Voice transcript: "I need help with..."

General 4:32 duration
8 AI handling 4 need review
View all →
Omnichannel Native

Every channel,
one unified inbox

Chat, Email, Messenger, Instagram, SMS, and Voice—all in one view. No more tab switching or lost context. Your AI handles every channel with consistent quality.

Seamless context

Customer history travels across channels automatically

Smart prioritization

AI surfaces urgent issues across all channels first

24/7 coverage

AI handles off-hours, weekends, and holidays on every channel

Quick Setup

Up and running in days, not months

Four simple steps from signup to full automation. Start seeing results immediately.

1

Connect

Integrate your channels—chat widget, email, SMS, voice—in minutes with our simple SDK.

2

Train

Upload your knowledge base, FAQs, and policies. AI learns your products and brand voice.

3

Configure

Set autonomy levels per intent, define guardrails, and customize approval workflows.

4

Launch

Go live with AI handling inquiries. Monitor, approve actions, expand automation over time.

Coming Soon

Be the first to experience AI-powered support

Join our waitlist for early access. We're onboarding select teams for our private beta.

Early access
Founding member pricing
Shape the product